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From Marcus Bank by Goldman Sachs to El Corte Ingles, we examine with Rafael Febres what innovative organizations have in common. How do they behave? How do you manage change? What is the best combination of team, culture and technology to truly institutionalize innovation in an organization?

We explore how organizations that excel at innovation are those focused on client experience, client journeys and sometimes very simply, focused on solving a problem.

“It is very hard to innovate from within. Oftentimes, organizations that are truly committed to innovate create outside boxes that are solely dedicated to that, and the key challenge is that the people that work in those groups are very different from the ones that work in a bank.”

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